Customer Sentiment AI Agent

From Customer Complaint
to SAP Escalation –
Fully Automated.

Incoming customer interactions from email, chat, SAP C4C, Zendesk, and surveys are ingested in real time and passed through an Azure OpenAI pipeline that extracts sentiment score, dominant emotion, churn risk, and issue type in a single inference call. A planner agent applies configurable priority thresholds to route each case – P1 through P4 – triggering automatic SAP ticket creation, Teams escalation cards, and email notifications to the responsible team queue, with no manual triage required.

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SAVI AI Sentiment Monitoring
1

Interaction Received

Email, SAP C4C, Zendesk, surveys, and call transcripts ingested in real time via webhook or IMAP polling.

2

AI Analyzed

Single Azure OpenAI call returns sentiment score, emotion, churn risk, issue type, and key phrases in under 4 seconds.

3

Auto-Escalated

Planner agent routes P1–P4, creates SAP service request, posts Teams card, emails team queue automatically.

What It Does

Understand Every Customer.
Act Before They Leave.

SAVI Sentiment Monitoring is an agentic AI system that continuously listens to customer communication channels, understands the emotional and business context of every interaction, and takes immediate action – creating SAP service requests, notifying support leads, and tracking resolution – without waiting for a human to read, triage, or route the complaint. Every decision is logged, auditable, and configurable without code changes.

AI Sentiment
Analysis
Intelligent
Routing
Instant
Alerting
Full Audit
Trail
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CX team reviewing sentiment escalations
SAVI AI sentiment monitoring dashboard
Business Impact

Zero Manual Triage. Sub-5-Second Response.

From interaction received to Teams alert posted — every channel, every priority, fully automated.

~15x
Faster Than Manual Triage
P1/P2 escalations routed in under 5 seconds vs. hours manually
100%
Automation Rate
P1 and P2 priority assigned automatically on every interaction
6
Channels Monitored
Email, SAP C4C, Zendesk, Slack, Survey, Call — one unified pipeline
1
AI Call Per Interaction
Single Azure OpenAI inference extracts all signals simultaneously
HOW IT WORKS

From Interaction Received to SAP Escalation in 6 Steps

SAVI AI automates ingestion, PII masking, sentiment analysis, priority routing, action execution, and resolution tracking in one pipeline.

01
Customer interaction received across channels

Interaction Received

Email, SAP C4C, Zendesk, survey, or call transcript arrives via webhook or IMAP polling — deduplicated by content hash.

02
PII masking and Azure OpenAI sentiment analysis

PII Masked & Analyzed

Presidio masks names, emails, and phone numbers. Single Azure OpenAI call returns sentiment, emotion, churn signal, and issue type.

03
Priority routing with planner agent

Priority Assigned

Planner agent applies P1–P4 thresholds against NLP results and customer interaction history — no manual triage needed.

04
SAP ticket creation and Teams alert

SAP Ticket + Teams Alert

Executor agent creates SAP service request, posts Teams Adaptive Card to escalation channel, emails responsible team queue within 5 seconds.

SAVI AI Sentiment Monitoring
6 Channels
Benefits

The Platform Behind Always-On Customer Intelligence

SAVI AI turns fragmented customer signals from six channels into one continuous escalation loop — with AI-powered sentiment scoring, configurable priority routing, SAP-native service request creation, and full audit logging, all without manual intervention.

  • Sub-5-second escalation from interaction received to Teams alert
  • 100% coverage — every channel, every interaction, no sampling
  • Single Azure OpenAI call extracts all signals — no pipeline bloat
  • Configurable P1–P4 thresholds — no code changes required
  • SAP-native ticket creation via standard APIs
  • Full audit log of every AI and human action for compliance
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Simple, Org-Level Pricing.

Priced per organisation – not per seat. Start with one AI agent and scale across your SAP landscape with built-in security, auditability, and native integration.

Starter Plan

1–2 agents for SMEs beginning their AI automation journey on SAP.

₹ 20,000 /per month

Plan Includes:

  • 1 Agent Module (Pick 1)
  • Sentiment Monitoring or CashFlow
  • Email Support
  • Standard Onboarding
  • SAP-Native Integration
  • Audit Trails & Security
Choose Plan
Growth Plan Popular

2–4 agents for growing mid-market teams needing broader SAP automation.

₹ 75,000 /per month

Plan Includes:

  • 2–3 Agent Modules (Pick)
  • GR/IR, PO Creation, NPD & more
  • Priority Email + Chat Support
  • Guided Onboarding & Training
  • Bundle Discount (10–15% off)
  • Role-Based Access Control
Choose Plan
Enterprise Plan

Full-suite pricing for large organizations with custom SLA and scale requirements.

₹ 2,50,000+ /per month

Plan Includes:

  • All 7 Agent Modules Bundled
  • VIM, Sales O2C & Full Suite
  • 24/7 Dedicated Support
  • Custom SAP/ERP Integrations
  • Dedicated CSM & Negotiated SLA
  • Volume Pricing Available
Choose Plan

All prices exclusive of GST (18%). A transaction means one processed invoice, one reconciled GR/IR pair, one NPD project analysis, or one order fulfilment cycle. Transaction counts pool across all agents in your subscription.

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Ready to Catch Churn Before It Happens?

Join enterprises using SAVI AI to monitor every customer interaction in real time, route P1 escalations automatically, and create SAP service requests without manual triage — fast.

  • Live demo within 24 hours
  • No credit card required
  • SAP-native deployment in 120 days
  • Dedicated onboarding support

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See SAVI AI Sentiment Monitoring in action

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Sentiment Monitoring

Frequently Asked Questions

Common questions about SAVI AI Sentiment Monitoring and automated escalation.

Six channels: Email (IMAP), SAP C4C via Business Event Handling outbound bindings, Zendesk via HMAC-SHA256 signed webhooks, Slack messages, NPS/CSAT surveys, and call transcripts. Each is normalised into a single interaction schema before AI processing.

SAVI AI uses Microsoft Presidio to automatically detect and mask personally identifiable information — names, email addresses, phone numbers, and account identifiers — before any text is sent to Azure OpenAI. Masked data stays within your infrastructure.

P1 triggers on anger > 0.75, sentiment < -0.80, or 3+ negative interactions in 7 days. P2 triggers on frustration > 0.60, sentiment < -0.50, or any churn signal. P3 and P4 cover moderate and low-risk cases. All thresholds are configurable without code changes.

The executor agent immediately creates a SAP service request, posts a Microsoft Teams Adaptive Card to the escalation channel, and sends an email to the P1 team lead queue — all within 5 seconds of the interaction being received. A six-step resolution workflow then tracks the case to closure.

No. Routine P1–P4 routing and SAP ticket creation are fully automated. Human-in-the-loop approval is triggered for bulk actions, high-value strategic account decisions (above ₹1,00,000), or any case flagged for business judgement.

SAVI AI creates service requests directly in SAP C4C via the standard OData API. No custom ABAP, no middleware. The SAP document number is written back to the interaction record and included in the Teams alert and email notification.